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TrustVoice Policy

Refund Policy

Last updated: July 2026. Clear guidelines regarding subscription payments, cancellations, and 24-hour service exceptions.

1. General Rule: No Refund Once Paid

TrustVoice provides immediate access to digital newsletter briefings and weekly editorial content. Because digital content is delivered instantly upon subscription, all payments are generally final and non-refundable once processed.

Standard Subscription & Billing Terms

The FOCUS newsletter subscription is ₹99 for 4 weeks (1 month). This is a one-time payment with no automatic renewal or auto-debit. Under ordinary circumstances, once you complete a subscription transaction for TrustVoice, no refunds are issued after content or service delivery has commenced.

2. Exception: 24-Hour Unused Service Refund

We strive to be completely fair and transparent with our audience. We provide a specific exception for cases where service delivery fails or remains unused.

24-Hour Refund Exception Criteria

If you paid for a TrustVoice subscription and did not receive or access any service or newsletter edition within 24 hours of payment, a full refund is possible in certain cases.

Qualifying Exception Circumstances:

  • Technical Non-Delivery: You paid for a subscription but did not receive any email edition or access due to a system issue.
  • Zero Usage Within 24 Hours: You requested a cancellation within 24 hours of purchase and have not accessed or opened any published briefing.
  • Duplicate Payment: You were charged twice due to a payment gateway processing glitch.

3. How to Request a Refund

If your situation meets the 24-hour unused service exception criteria, please follow these steps to initiate your request:

  • Email Us: Send an email to kannan22119@gmail.com with the subject line "Refund Request — [Your Registered Email]".
  • Include Details: Provide your payment receipt or transaction ID, mobile number, and the reason for the request.
  • Review Timeline: Our team will review your request within 2 to 3 business days to verify that no service was accessed within the 24-hour period.
  • Payout Payout: Upon approval, refunds will be credited back to your original payment method within 5 to 7 business days.

4. Non-Refundable Circumstances

Refunds will not be granted in the following scenarios:

  • Requests submitted after 24 hours from the transaction date.
  • Subscriptions where weekly briefings have already been successfully delivered and opened.
  • Change of mind after accessing the digital content.
  • Giveaway entry disputes (entering the giveaway via subscription does not entitle a user to a refund after participation).

5. Contact Support

If you have any questions regarding our Refund Policy or need assistance with your subscription, please get in touch:

Email: kannan22119@gmail.com
Contact Page: https://tvoice.in/contact/
Business Location: Nerkundram, Chennai, Tamil Nadu, India